FoodOrderz Privacy Policy

1. Who We Are

FoodOrderz is a platform that helps Vendors accept and manage online orders, communicate with customers, process payments, and operate more efficiently during service.

2. Information We Collect

Information You Provide

Depending on how you use FoodOrderz, we may collect:

Customer Information

• Name
• Mobile phone number
• Email address
• Order details
• Pickup information
• Special instructions
• Communications with FoodOrderz or a Vendor

Vendor Information

If you create or manage a Vendor account, we may collect:

• Business name
• Business address
• Contact information
• Business website
• Social media profiles
• Menu information
• Operating hours and service locations
• Business preferences and settings
• Communications with FoodOrderz

Pilot Interest and Contact Requests

If you contact us or join the FoodOrderz pilot, we may collect:

• Name
• Email address
• Phone number
• Business information
• Website or social media information
• Any information voluntarily submitted through contact or pilot forms

Information Collected Automatically

When you visit or use FoodOrderz, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Referring website information
• Approximate location derived from IP address
• Diagnostic and performance information

Cookies and Similar Technologies

FoodOrderz may use cookies and similar technologies for:

• Site functionality
• Security
• Fraud prevention
• Analytics
• Performance monitoring
• Improving user experience

You may control cookies through your browser settings, though some features may not function properly if cookies are disabled.

3. How We Use Information

We use information to:

• Process and fulfill customer orders
• Provide customer support
• Send transactional communications
• Notify customers about order status
• Operate vendor accounts
• Improve platform functionality
• Prevent fraud and abuse
• Secure our systems
• Troubleshoot technical issues
• Evaluate pilot participation requests
• Comply with legal obligations

4. SMS / Text Messaging

FoodOrderz Transactional SMS

If you choose to receive text updates, FoodOrderz may send SMS messages related to your order, including:

• Order confirmations
• Order status updates
• Pickup-ready notifications
• Service-related messages

These messages are transactional and tied directly to your interaction with a Vendor.

Consent

You opt in by providing your mobile number and affirmatively consenting during checkout or another applicable interaction.

Opt-Out

You may opt out at any time by replying:

STOP

You may request assistance by replying:

HELP

Message Rates

Message and data rates may apply depending on your mobile carrier.

Frequency

Message frequency varies based on your order activity.

Vendor Identification

Messages may identify the Vendor associated with your order.

Important

If you opt out of SMS communications, you may not receive text-based order updates.

5. Payment Information

Payments are processed through third-party payment providers.

FoodOrderz does not store full payment card numbers on its systems.

Payment processors may collect and process payment information in accordance with their own privacy policies and security requirements.

6. How We Share Information

We share information only as necessary to operate the service.

With Vendors

Customer information may be shared with the Vendor fulfilling the order.

With Service Providers

We may share information with providers that help operate the platform, including services related to:

• Payment processing
• SMS delivery
• Authentication
• Cloud hosting
• Analytics
• Security
• Customer support

These providers may process information only as necessary to perform services on our behalf.

Legal Requirements

We may disclose information when required to:

• Comply with law
• Respond to lawful requests
• Protect users
• Prevent fraud or abuse
• Protect FoodOrderz rights and property

No Sale of Personal Information

FoodOrderz does not sell personal information.

7. Data Retention

We retain information for as long as necessary to:

• Provide services
• Maintain business records
• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Improve platform operations

We may retain aggregated or de-identified information indefinitely.

8. Your Choices

SMS Communications

Reply STOP to unsubscribe from SMS messages.

Access, Correction, or Deletion Requests

You may contact us regarding access, correction, or deletion requests where applicable.

Cookies

Most browsers allow you to manage cookie preferences and settings.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

FoodOrderz is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

11. Third-Party Services

FoodOrderz relies on third-party providers to operate certain aspects of the platform, including payment processing, SMS delivery, hosting, authentication, security, and analytics services.

These providers may process information as necessary to perform their services.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

When changes are made, the Effective Date at the top of this page will be updated.

Continued use of FoodOrderz after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

Questions regarding this Privacy Policy may be directed to:

[email protected]

or

[email protected]